FiveStar Client Diversity     What People are Saying About FiveStar
 

FiveStar Feedback

What did you enjoy about this seminar?

• "Presentation; motivation"
• "Visual Aids and Quotes"
• "Very informative and practical"
• "How to communicate with clients"
• "Positive reinforcement"
• "Improvement starts individually"
• "Rita's energy and enthusiasm; very upbeat presentation"
• "Rita's speaking style and way of motivating"
• "Rita was very entertaining; her humor"
• "Rita's interaction with the audience"
• "Rita's personal experience stories that related to the subjects covered"
• "Rita's friendliness and compassion"
• "Seeing ourselves through the eyes of the customer"
• "Practical tips to readily apply"
• "Feeling comfortable and relaxed with the speaker"
• "Fresh ideas"

What topic/material was most valuable to you?

• "Remembering we're not 'task oriented' but 'people oriented;' coaching employees"
• "Telephone, E-mail and Voice Mail Tips"
• "The 'ECHO' Reminder: "Every contact has opportunity."
• "The 'A-Z Service Cycle'"
• "Importance of Attitude"
• "Be personable and smile"
• "Product knowledge"
• "Professionalism"
• "Gauging customer satisfaction"
• "Rita's friendliness and compassion"
• "Seeing ourselves through the eyes of the customer"
• "Teamwork"
• "Importance of giving customers' options"
• "Key drivers of customer satisfaction"
• "Communication tips"
• "Dealing with change"